Privacy PolicyLast updated: 26 August 2026Creative Crew Studio Ltd respects your privacy and is committed to protecting your personal information.This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our services or work with Creative Crew Studio.1. Who We AreCreative Crew Studio Ltd is a creative and digital marketing agency based in Northern Ireland.Company name: Creative Crew Studio Ltd
Company number: NI696783
Registered in: Northern Ireland
Registered office: 55 Kensington Road, Belfast, United Kingdom, BT5 6NL
Email: info@creativecrewstudio.co.uk
Website: thecreativecrewstudio.comCreative Crew Studio Ltd is the data controller for personal information we collect and use for our own business purposes.Where we process personal information solely on behalf of one of our clients, for example as part of advertising, marketing, website, software, LMS or automation services, we may act as a data processor and the relevant client will normally be the data controller.2. Information We CollectDepending on how you interact with Creative Crew Studio, we may collect:Contact informationThis can include your:First and last nameEmail addressTelephone numberBusiness nameJob titleBusiness contact detailsEnquiry and correspondence informationIf you contact us through our website, email, telephone, social media or another communication channel, we may keep information relating to your enquiry and our correspondence with you.Client informationIf you become a client, we may collect information required to manage our working relationship, including:Contact detailsProject informationContracts and proposalsBilling informationInvoices and payment recordsAccount or platform information you provide to usContent, files, photographs, videos and other materials required to deliver our servicesWebsite and technical informationWhen you use our website, certain technical information may be collected automatically, including:IP addressBrowser and device informationPages visitedTime spent on the websiteReferring websitesWebsite interactionsSome of this information may be collected through cookies and similar technologies. More information is available in our Cookie Policy.3. How We Collect Your InformationWe may collect personal information:Directly from youThrough our website contact formThrough email, telephone or social mediaDuring meetings or consultationsWhen you enter into a contract with usThrough platforms you authorise us to accessFrom businesses or organisations you representFrom publicly available business informationFrom advertising, analytics and marketing platforms where permitted by law4. How We Use Your InformationWe may use your personal information to:Respond to enquiriesWe use the information you provide to respond to questions, discuss projects and provide information about our services.Provide our servicesWe process information where necessary to deliver services including:Social media managementPaid advertisingContent creationPhotography and videographyGraphic design and brandingWebsite design and developmentSEOAI solutions and automationLMS and software developmentMarketing consultancyManage our client relationshipsWe may use information to manage projects, communicate with clients, prepare proposals, issue invoices, maintain records and provide ongoing support.Improve our business and websiteWe may analyse how our website and services are used to improve performance, user experience and our marketing.MarketingWhere permitted by law, we may contact existing or prospective business customers about Creative Crew Studio services that we believe may be relevant.You can ask us to stop sending marketing communications at any time.Legal and regulatory requirementsWe may process information where required to meet legal, accounting, tax, regulatory or other obligations.5. Our Lawful Bases for ProcessingUnder UK data protection law, we must have a lawful reason for processing personal information.Depending on the circumstances, we may rely on:ContractWhere processing is necessary to provide services you have requested, take steps before entering into a contract or fulfil our contractual obligations.Legitimate interestsWhere processing is reasonably necessary for running and developing Creative Crew Studio, managing client relationships, responding to business enquiries, protecting our business or promoting our services, provided those interests do not override your rights.ConsentWhere we specifically ask for your consent, including certain types of marketing or the use of non-essential cookies and tracking technologies where required.You can withdraw consent at any time.Legal obligationWhere we need to process or retain information to comply with applicable laws, accounting requirements, tax requirements or regulatory obligations.6. Contact FormsWhen you submit an enquiry through our website, we collect the information you provide, which may include your name, email address and message.We use this information to:Respond to your enquiryDiscuss your requirementsPrepare proposals or quotations where requestedFollow up regarding the services you have asked aboutMaintain reasonable records of business enquiriesSubmitting an enquiry does not automatically subscribe you to marketing communications.7. Cookies and Website AnalyticsOur website may use cookies and similar technologies to operate correctly, understand website usage and measure marketing performance.Some cookies are necessary for the website to function.Other cookies, such as analytics, advertising or tracking cookies, will only be used where permitted under applicable law and, where required, after you have given your consent.You can manage your preferences through our website's cookie controls.Further information is available in our Cookie Policy.8. Who We Share Information WithWe do not sell your personal information.Where necessary, information may be shared with trusted third parties that help us operate our business and provide our services, including:Website hosting and form providersCloud storage providersEmail and communication providersProject management systemsAnalytics providersAdvertising and social media platformsPayment and accounting providersIT and software providersContractors and members of the Creative Crew Studio teamProfessional advisers such as accountants, solicitors and insurersGovernment authorities, regulators or law enforcement where legally requiredWe only share information where there is an appropriate reason for doing so.Where another organisation processes personal information on our behalf, we expect appropriate contractual and security protections to be in place.9. Client DataAs a marketing and creative agency, we may sometimes have access to personal information controlled by our clients.For example, this could occur when managing advertising campaigns, websites, customer databases, software systems, email platforms or other digital services.Where Creative Crew Studio processes this information solely on behalf of a client, the client remains responsible for deciding why and how that information is processed and Creative Crew Studio acts as a processor.Such processing is carried out according to the client's instructions and any applicable data processing agreement.10. International Data TransfersCreative Crew Studio works internationally and some members of our team, contractors or technology providers may operate outside the United Kingdom.Where personal information is transferred internationally and UK data protection law requires additional safeguards, we take appropriate measures designed to protect that information and comply with applicable international data transfer requirements.These measures may include UK adequacy regulations, recognised contractual safeguards or another lawful transfer mechanism.11. How Long We Keep Your InformationWe do not keep personal information for longer than reasonably necessary.The length of time information is retained will depend on why it was collected and any legal, contractual, tax, accounting or regulatory requirements that apply.As a general guide:General enquiries: normally retained for up to 24 months after our last meaningful contact where no client relationship develops.Client and project information: normally retained for the duration of our relationship and for a reasonable period afterwards where required for business, contractual or legal purposes.Financial and accounting records: normally retained for at least six years where required by applicable tax and accounting rules.Marketing information: retained until you unsubscribe, object to the processing or the information is no longer reasonably required.Information may be retained for longer where necessary to establish, exercise or defend legal claims.12. How We Protect Your InformationWe use reasonable technical and organisational measures designed to protect personal information against:Unauthorised accessAccidental lossUnauthorised disclosureAlterationMisuseDestructionAccess to personal information is limited to people who reasonably require it for their work.13. Your Data Protection RightsDepending on the circumstances and the lawful basis we rely upon, you may have the right to:Request access to personal information we hold about youRequest correction of inaccurate informationRequest deletion of your informationRequest restriction of processingObject to certain processingRequest the transfer of certain informationWithdraw consent where processing is based on consentYou also have the right to object to the use of your personal information for direct marketing at any time.To exercise your rights, contact:info@creativecrewstudio.co.ukWe may need to verify your identity before dealing with a request.14. ComplaintsIf you have concerns about how Creative Crew Studio has handled your personal information, please contact us first so that we can investigate.You also have the right to make a complaint to the UK's data protection regulator:Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 111315. Third-Party WebsitesOur website may contain links to websites or services operated by third parties.Creative Crew Studio is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy information provided by those organisations before providing personal information to them.16. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.The latest version will always be available on our website and the date of the most recent update will appear at the top of this page.17. Contact UsIf you have any questions about this Privacy Policy or how Creative Crew Studio uses your personal information, contact:Creative Crew Studio Ltd
55 Kensington Road
Belfast
United Kingdom
BT5 6NLEmail: info@creativecrewstudio.co.uk